Privacy questions, answered in plain words
Expert Montclair Roofing, at 96 Park St, Montclair, NJ 07042, takes roof calls from homeowners and hands them to a local roofing contractor. Short answers are in the table, and the questions under it fill in the rest.
Updated 1 November 2026
What a call leaves behind: the number it came from, when it happened, how long it ran and whatever the caller said, often a name, an address and a roof problem. Calls are recorded only when an announcement tells the caller so.
Which pages were opened and what was clicked, the device and browser in use, and roughly where the visit came from. Cookies and related tools supplied by analytics and session-replay services gather it.
The roofing contractor who answers, an independent business that pays Expert Montclair Roofing for each connected call; vendors that run phones, hosting and analytics under contract; and authorities when the law demands it.
Who runs this website?
Expert Montclair Roofing helps homeowners with roof work in Montclair, Glen Ridge, Bloomfield, West Orange, Cedar Grove, Clifton and Little Falls, New Jersey. It does not do roofing. A separate local contractor answers the calls this website connects.
What is collected when someone calls?
Every call leaves a record of the caller's number, the time it started and how long it lasted. A recording is kept only when a notice at the opening of the call says it is being recorded. Callers tend to share their name, their street and a description of what the roof is doing, and all of it goes into the call record.
An emergency is not a call to this number. A wire down, a sagging ceiling or an injury goes to 911.
What is collected when someone only browses?
Visits produce technical information: the pages opened, the links clicked, the type of device and browser, an approximate location from the network address, and how the visit was reached. Cookies and similar tools gather it. A browser's settings can block or delete them, though some pages may then work less well.
Who gets to see it?
The roofing contractor receives the call and its details so the job can be arranged. Service companies that run phones, hosting, analytics and call tracking see what their work requires, under contract. Authorities receive information when a law or a court order says so.
Why is it used?
Connecting each call to a contractor, arranging any follow-up, reviewing call quality, improving this website, preventing fraud and meeting legal duties.
Can someone ask what is held, or ask for it to be removed?
Yes. Call (973) 358-8198 and say so, or send a letter to the street address above. Expect a question or two to confirm who is asking, since a request needs to come from the person the information is about.
Does this website collect information about children?
No. Its audience is adults who own or manage homes, and it does not seek information from children.
What happens when the notice changes?
The date at the top shows the last update. A change that matters, such as a new kind of information collected, is made here first.